Shipping policy

SHIPPING POLICY

At Bubba and Charlee's Coffee, we work to ship orders accurately and promptly while keeping expectations clear around processing, transit, and delivery.

1. Order Processing Time

Orders are typically processed within 48–72 hours after they are received.

Processing time refers to the time needed to verify, pick, pack, and prepare your order for shipment. This does not include carrier transit time.

Orders may be delayed if there is an issue requiring review, including but not limited to:

Invalid or incomplete shipping address
Missing apartment, suite, or unit information
Inventory availability questions
Order details requiring clarification

If an order must be paused for one of these reasons, it will not ship until the issue is resolved.

2. Shipping Method

Orders ship using the shipping method selected at checkout.

If no shipping method is selected, the order will default to Economy Shipping.

Orders addressed to P.O. Boxes will be shipped through USPS or another service capable of completing delivery to that address.

3. Transit Time

Transit time depends on the shipping service selected and the carrier handling the package.

Typical transit time is 3–6 business days, but this is an estimate only and is not guaranteed.

We are not responsible for delays caused by:

Carrier network disruptions
Weather
Peak season congestion
Missed scans
Delivery exceptions
Events outside our control

4. Tracking Information

Tracking information is provided once a shipping label has been created and the carrier scans the package into its network.

Please note:

Tracking movement begins only after the carrier performs the first acceptance scan
A lack of movement before the first carrier scan does not necessarily mean the order has not shipped
Marketplace or order notifications are triggered once tracking becomes active

5. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please double-check:

Street address
Apartment or suite number
City, state, and ZIP code
Any business or delivery access details

If an address appears invalid, incomplete, or undeliverable, the order may be delayed until corrected.

We are not responsible for delivery issues, reshipment costs, or losses resulting from an address entered incorrectly by the customer.

6. Undeliverable or Returned Packages

If a package is returned because of an incorrect, insufficient, or undeliverable address, any reshipment or refund will be handled according to our store’s discretion.

Original shipping charges may be non-refundable.

7. Multiple Shipments

Some orders may ship in multiple packages depending on item availability, packaging requirements, or order composition.

If this occurs, each shipment may receive its own tracking number.

8. Out-of-Stock Items and Substitutions

If an item becomes unavailable before shipment, the order may be delayed while the issue is reviewed.

We do not substitute products without approval.

9. Delivered but Not Received

If tracking shows Delivered but you report that the package was not received, please contact us promptly.

We may review available shipment details, including tracking, ship date, service used, and carrier scan history. However, we are not liable for:

Theft after delivery
Misdelivery by the carrier after a Delivered scan
Carrier service failures outside our control

Any replacement or refund in these situations is handled at our discretion.

10. Delayed or Stalled Tracking

If tracking appears not to be moving, we will review the shipment status and confirm whether the package has been accepted by the carrier.

Once the carrier has possession of the package, delays in movement are considered carrier-controlled.

11. Wrong Item, Missing Item, or Damaged Order

If your order arrives with the wrong item, is missing items, or is damaged in transit, contact us and include the appropriate evidence so we can investigate.

For wrong item claims, please provide: